A friend of mine recently asked if I could help her with her Dell Inspiron 3552 laptop. This thing is several years old. It boots up to the sign in page, asking for the PIN, and after typing that, spins for awhile on the Welcome, and then just goes to a black screen. I don't buy PCs from vendors, I build my own. I'm not sure about the process for reinstalling windows 10 from scratch. Do they have to buy a copy, or can I just use the reinstall Microsoft Windows link from Dell https://www.dell.com/support/home/us...verytool/wt64a to do this? They don't have any software or anything for the laptop. They also have nothing of value on it, so a reload would be fine here.
I do suspect that it could be a hardware issue. The battery is definitely dead, and it seems like it has a hard time recognizing the wattage from the Dell power adapter. Says to use a 45W Dell adapter, which I am. The battery won't even charge here.