all I know is I'm going to have to run a dungeon min at least 1000 times to get one piece I can use the same go for raids..
so when he said that that is what I interpreted.. they got to keep you playing in game that is their goal ..that why there is rng..
if you got your piece of gear in the 3rd run then you would not play as much.. get it got it good... they will never give you want you want and make it easy.. that for sure..