yeah I agree that the community can sometime feels like it doesn't know what it wants. But i still think that on the covenant the outrage outlines true flaws of the system and are not just the normal general community rage over stupid shit.
I agree with you that choice in RPG are super cool but i don't know how well those permanent choice apply to wow. Single player RPG are a very different setting than an mmorpg even more so in 2020 and wow never really had a true choice like that. Maybe it will turn out super good and fun but I truly think many player will feel like they couldn't chose what they wanted and to me that is a failure of this system.