Even though I love the new customization for Shadowlands -especially the dwarves' one- I see sometimes lack of creativity. How is it possible to not have a single new beard for dwarves? Mate, you could've created a new one with cool plaits.. I don't know, just something new.
I think some races have got better customizations than others, which makes me think they didn't have enough time to focus on every single race and they just added more stuff to the most played ones (almost).