1. #1
    Pandaren Monk Bwonsamdi the Dead's Avatar
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    Can't pay for Premium?

    I've been trying to use a Pre-paid Credit card to pay for an Uncommon subscription, but I keep getting a message that says
    'Something went wrong. Please contact us for assistance'.

    Is there a problem on my end, or is this just not working?

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  2. #2
    I took a look for you, the payment method you are using is being declined. Same problem back in October when you gave it a try.

    The [51] Decline code error means that there are insufficient funds in your credit card to process the payment

  3. #3
    Pandaren Monk Bwonsamdi the Dead's Avatar
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    Quote Originally Posted by chaud View Post
    I took a look for you, the payment method you are using is being declined. Same problem back in October when you gave it a try.
    Oh, does this mean that there's no enough money on the cards I used? Would buying a new one (and not using it to buy something ) work?

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  4. #4
    I think that is the case. It was attempting to submit a charge for the correct amounts, but sometimes pre-paid card vendors have weird restrictions on how cards are used, so I'm not 100% sure.

  5. #5
    Does the pre-paid card maybe have anything in the terms of service or terms of use saying that it cannot be used for recurring payments?

  6. #6
    Quote Originally Posted by chaud View Post
    I think that is the case. It was attempting to submit a charge for the correct amounts, but sometimes pre-paid card vendors have weird restrictions on how cards are used, so I'm not 100% sure.

    One issue I've faced with international payments is when the charger alters their name/ID/location/address etc - it breaks the payment.

    Has there been any change in any of the merchant information for MMO-C in the last year or so ?

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  7. #7
    Pandaren Monk Bwonsamdi the Dead's Avatar
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    Quote Originally Posted by Butler to Baby Sloths View Post
    Does the pre-paid card maybe have anything in the terms of service or terms of use saying that it cannot be used for recurring payments?

    It might, because I used one to pay a Yearly subscription for a website. Hmm.. maybe that's what I need to do here?

    - - - Updated - - -

    Ok, I just tried to buy the Uncommon Yearly plan, and it still gave me the same message

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  8. #8
    Quote Originally Posted by Bwonsamdi the Dead View Post
    It might, because I used one to pay a Yearly subscription for a website. Hmm.. maybe that's what I need to do here?

    - - - Updated - - -

    Ok, I just tried to buy the Uncommon Yearly plan, and it still gave me the same message
    Yeah, it might just be restrictions with that card type. Could you try with Paypal?

    Quote Originally Posted by schwarzkopf View Post
    One issue I've faced with international payments is when the charger alters their name/ID/location/address etc - it breaks the payment.

    Has there been any change in any of the merchant information for MMO-C in the last year or so ?
    Nope, no changes there.

  9. #9
    Pandaren Monk Bwonsamdi the Dead's Avatar
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    Quote Originally Posted by chaud View Post
    Yeah, it might just be restrictions with that card type. Could you try with Paypal?
    I don't think Paypal works with the type of card I have (Canadian Debit) unfortunately. I'll have to ask my bank if I can get a Visa, since those are supposed to work with Paypal

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  10. #10
    The Insane Orange Joe's Avatar
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    Quote Originally Posted by Bwonsamdi the Dead View Post
    I don't think Paypal works with the type of card I have (Canadian Debit) unfortunately. I'll have to ask my bank if I can get a Visa, since those are supposed to work with Paypal
    if you get a card from your bank that itself will probably work.

    Are you sure the card has enough money on it. Does the card require you to keep a minimum amount on it?
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  11. #11
    Pandaren Monk Bwonsamdi the Dead's Avatar
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    Quote Originally Posted by Orange Joe View Post
    if you get a card from your bank that itself will probably work.

    Are you sure the card has enough money on it. Does the card require you to keep a minimum amount on it?
    Yes, the card is brand new, and has 200$ CAD on it. I think I can maybe try and get Paypal to work somehow if I use a different type of card. Also, apparently Interac (which is what my Debit card is) works the same as Visa. So, I might be able to do it this way

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  12. #12
    Dreadlord Sativex's Avatar
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    If you verify your paypay account you can connect your Canadian bank account to it and it just takes the money from your account. I do that with TD bank for years now.
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  13. #13
    Spam Assassin! MoanaLisa's Avatar
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    Personal experience: Recurring auto-payments--even once/12 months--are sometimes restricted for cards that are coded as debit cards. I suppose that's based on whatever mega-company is handling that end of the transaction. I don't have any 'credit' cards as such that I use for online transactions, only bank-issued debit cards, and I run into this every once in a while.

    To be clear, I'm not saying that this is what's happening here but it's one reason why cards occasionally get rejected, even when there's enough balance on them to pay for some transaction.
    Last edited by MoanaLisa; 2020-11-18 at 05:18 PM.
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  14. #14
    The Insane Orange Joe's Avatar
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    Quote Originally Posted by MoanaLisa View Post
    Personal experience: Recurring auto-payments--even once/12 months--are sometimes restricted for cards that are coded as debit cards. I suppose that's based on whatever mega-company is handling that end of the transaction. I don't have any 'credit' cards as such that I use for online transactions, only bank-issued debit cards, and I run into this every once in a while.

    To be clear, I'm not saying that this is what's happening here but it's one reason why cards occasionally get rejected, even when there's enough balance on them to pay for some transaction.
    Curious if you are from the EU or somewhere else. I've not ever had an issue with my bank/debit card(in the US). In fact I've been able to buy cannabis seeds online (I live in a legal state so suck it)with it when most seed banks say they don't work.
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  15. #15
    Spam Assassin! MoanaLisa's Avatar
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    Quote Originally Posted by Orange Joe View Post
    Curious if you are from the EU or somewhere else.
    USA. As I said, it's a rare thing but it's happened a couple of times with accounts that want to put you on autopay.
    “We live in a moment where everything immediately seems to default to outrage. There’s a kind of M.O. of either it’s exactly how I see it, or you’re my enemy.”

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