Cynically speaking most people IMO are more upset that they touched Wrath related stuff, not that the retcon makes the story better or not.
Its more explained instead of still not knowing the source of the Helm of Domination and the Lich King. It was just left unknown like a plot thread that would never go anywhere and I've legit seen people seem to go in the direction of leaving things be instead of exploring plot threads. If we didn't we'd have the story go nowhere. Perhaps that isn't what they intend to say but its implied.It makes it better in theory, in execution it makes the game worse.
The last iteration of the Lich King plot was dumb, but it at least made some semblance on sense that the Burning Legion would make a chaotic evil entity and send it to Azeroth as revenge/preparation for a new invasion. That said entity eventually decided to do something else is a dumb thing to not anticipate, but at least it was a cohesive plot.
If Kil'Jaeden can manipulate things behind the scenes, so can Zovaal, its not a hard inference to make. This doesn't even include the Sylvanas Teldrassil part though since thats well quite frankly foolish(Not that it happened, I'm ok with it in terms of something big happening). I mean once it was revealed he was behind the Lich King, it came pretty fucking clear that Zovaal offscreen somehow fooled Kil'Jaeden, its just obvious.The new one does make some more sense in that Zovaal gains far more from the whole Helm of Domination deal, but it still requires Sargeras and the Burning Legion to accept the plan to begin with, and more importantly doesnt properly do anyting with said plotline once its established.
So did a lot of other factions and characters "Come out of nowhere" that isn't an argument. I understand that he goes out quickly sure but can we stop with the "HE POPS OUT OF NOWHERE." The Scourge did the same during WCIII and Northrend but nobody gave a shit. Its really not an issue.Zovaal comes out from nowhere. Even retconned there isnt really anything of substance to pull from. And even then the character is so vacous and devoid of personality that the story would not change, and indeed would probably have improved, if Zovaal was replaced with just the basic concept of the cosmic force of Death. At least then we wouldnt have had to accept this hitherto unknown character as this diabolical chessmaster that has pulled unseen strings since WC3, arrives in a grandiose fashion, and then disappears just as quickly as he appeared.
Zovaal was unknown before Shadowlands, then got crowbarred into the plot wherever he fit, and once the raid is over will probably never be mentioned ever again. So in the grand scheme this expansion and his character has only diminished the narrative, not added to it.

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Ogres x Amani , what would be a better choice as a playable race for the horde?
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