Garrisons failed at that because they didn't put enough time into them. A lot of the customizability for them was scrapped, just like most of WoDs features being made smaller/scrapped to some extent due to terrible time management.
I think a lot of those questions could have been answered with garrisons, but they failed to deliver on that and abandoned the concept pretty hard. There's no reason for garrisons to be tied to WoD at all and seeing they've been constantly using garrison missions and talents every major patch since they were added, it's a shame to see the actual garrisons feature itself go to waste. Our only "home" is currently perpetually stuck in an alternate timeline that is canonically closed off. I would've been perfectly fine with having class halls, covenant hubs or even a part of Boralus be more garrison-like, provided they kept developing them more and finished some ideas they scrapped during WoD and in turn having it turn into "proper" player housing. They would've easily been able to answer most of the questions you put up by now.
I've definitely paid attention to this, and so have many other artists/dataminers and it's kind of sad to see a complete set of themed doodads be limited to one patch of use to never be used again, or, in other cases, assets never being used at all.

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