...and you have some arguments beside it's bad? List exactly what in your opinion made Shadowlands 'bad' and THEN we can discuss if Dragonflight has potential to be better.
Example, here's mine list what I didn't liked in SL, judging from whole picture:
1) Story too disconnected from Azeroth and themes like alternate universes or afterlifes are mistakes in my opinion. That's why I loved BfA launch (with exception of making Horde clearly evil from day 1). Will DF correct this mistake? I think very likely. We still don't know much though.
2) 7-8 month long patches and only 3 big raids. We simply have no data here, for sure they can screw up this again, especially if DF will come too fast. Bonus season at the end of SL is great idea, but I'm afraid it will give them lazy path and 4th season will always be something like this, in my ideal we would have 5 seasons lasting 5 months each (and 5th one being "bonus" one).
3) Systems become deadweight in SL. In Legion they introduced artifact so you have something to grind (because in WoD there was REALLY not much to do), but since Legion cosmetic part of game grew.. and grew.. and grew. We don't need grind for power to have always something to do in game. So in SL whole grind was removed, but systems stayed.
And worst thing about SL/BfA systems (Legion was less affected by this) - too much choices. You want raid. You must pick right talents, right covenant, right soulbind, right conduct, right legendary. It's far too complicated. But this is something that we KNOW will be fixed in DF. We just simply won't have it.
That also solve "alt problem" in my book. I had complains about alts in BfA, simply BfA design was too chaotic and all over the place. In SL you can jump straight to patch action with few clicks. Only tedious part was gathering all system related stuff (right lego, right conduit, etc.)
Beside that I always thought SL is good direction for game. If anything my main complain about DF is that it still focuses more on "fixing" game instead of taking any risks with new forms of gameplay.

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We will probably see a new Class during the Worldsoul Saga
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