He knows very well. I am (amongst others) his player, and you are not. It's as simple as that.
Also, care to explain how is it possible that the majority of his players are casuals, even tho he runs the game since Legion? That has to be the most stubborn group of players in the existence - shat on since 2016, but still paying for the game! If you play a game for 6 years, even though nobody cares about you, maybe you simply deserve what you get?