The casual players who have been treated like shit by both Blizzard and their own community for a very long time have finally had enough and are looking for a new home as we can see by the huge boom in new players since Shadowlands launched.

Make them feel like home, be kind as you always are and be patient with new players like you always are. Teach them everything you know and make new friends. You're the best community in gaming, you're loved and appreciated