Not even sure where I can open a ticket for it. I tried to look trough the entire support page, but I was not able to find a way to send a ticket. Damn... each time I look there for it, its more and more difficult.
i had the same issue with daisy, i claimed it it wasn't there relogged and reloaded still not there i came back the next day and it was listed under my unobtained pets tab, so make sure you have that option ticked, if its still not there just make a ticket now