This is just my personal opinion, but I feel like Shadowlands had the potential to be amazing. Terrible time gating, zones and characters i couldn't give a shit less about, and awful drop percentages has really taken away its shine. That being said, i absolutely love the new dungeons and raiding. Some new and inventive boss fights, along with Castle Nathria's excellent design and music made for some of the most memorable fights i'd taken place in in a long time. Hopefully they get the shit closer to right with the next patch onward.