https://us.forums.blizzard.com/en/wo...-today/1145289
"I get this screen upon turning on my PC and launching battle.net
blizzard.com
Terms Of Sale - Legal – Blizzard Entertainment 4
View Blizzard legal terms and agreements.
You should carefully read these Terms of Sale (“Terms of Sale“), which govern any purchase you make from Blizzard Entertainment, Inc. and its affiliates (“Blizzard”), including any purchases made through Battle.net® ([https://us.battle.net/login/en/(http...t/login/en/)]) or the Battle.net® Shop (https://us.shop.battle.net/en-us). By making a purchase from Blizzard, you agree to be bound by this legal contract, and you acknowledge that you are at least 18 years old or that you have the permission from your parents or a legal guardian to enter into this legal contract. If you do not agree to these Terms of Sale, do not make a purchase from Blizzard.
Section C –Digital Content and Services
Orders for Digital Content and Services.
By placing an order on the Battle.net Shop, you are submitting a binding offer to purchase digital content, such as digital versions of Blizzard interactive games and digital content for Blizzard products (“Digital Content”) or services from Blizzard. Blizzard is not liable to you, nor will be in breach of contract, for any loss or damage as a direct or indirect result of Blizzard’s failure or delayed performance or impossibility to perform by circumstances beyond Blizzard’s reasonable control. Based upon your billing address, Blizzard will collect sales tax on your behalf and remit payment to the state government in states where digital goods are taxable.
Your order is accepted, and a contract concluded once Blizzard has sent you a Confirmation Email (“Confirmation Email”). YOU HEREBY EXPRESSLY AGREE THAT THE SUPPLY OF DIGITAL CONTENT AND THE PERFORMANCE OF BLIZZARD’S SERVICES BEGINS IMMEDIATELY AFTER THE CONFIRMATION EMAIL IS SENT
read the fine print in bolded
there you have it, it seems after people trying to get refunds on the transmog/murloc backpack they updated this.
So from here on out if you buy anything from their in game store, you agree that should it ever disappear from your collections, you accept and understand they are not liable for your damages, but they will resolve it in due time."
so have fun stating your opinions on the matter.
i think its stupid.