This is a pretty disingenuous, at best, argument to make . No one is removing anything, there is a new race that prioritizes racial customization over transmog. There's another 12 classes and 23 races to pick from if you feel that transmogging the pants or chest slot outweighs that customization or the allure of a new class.
I think if you held that survey you'd be surprised how even the results would turn out. Consider for a moment that one of the most widely requested features for the transmog system was the ability to hide armor pieces. Also consider that out of combat, where transmog is most being paid attention to, you can wear complete transmog. Which again, doubles down on how nothing is being removed, because now your dress up barbie still has all the dress up parts, but in combat turns into a dragon that has a ton of swappable dragon parts.