The person you're quoting stated they have never used a store before to download apps, so it's likely they're still using a flip phone (or no phone), and doesn't understand how this all works.
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Here folks, is an example of a player's confirmation bias --- Something the playerbase believes is true about the game, when it's obviously not.
Obviously people don't use the app a lot, or they wouldn't have made the decision to just get rid of it with a simple 3 sentence farewell.