I agree generally with your criticisms of his points, but WoW was a more casual friendly game back in the day. The increased focus on seasons, deprecating content very quickly, and resetting progress regularly are all strongly anti-casual and discourage anyone from playing the game in a way not proscribed by the developers.
To put it in perspective, right now I just play Classic. I haven't logged into retail since Dragonflight. If I log in right now, finding my bearings will take me hours. Anything I was progressing in or working on will be reset or deprecated in some way. I will be railroaded into the current seasonal content. I will be given a set of replacement gear to upgrade me from what I was working on. Functionally, it all be as though I didn't even really play during Dragonflight. I might as well have made a new character and received a level boost. If I log on to older characters, I don't even know what level they might be, let alone all the other things that have changed.
Saying "Oh, we are done with that now" and throwing everything I worked on away is not casual friendly. That's the opposite of casual friendly. I want to pick up where I left off, not be railroaded into what Blizzard has decided to tell me I should be doing right now.

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I feel like the game would get 80% of its veterans back if,
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