In most cases this situation is dead loop of 1) Devs don't want to fix quality problems 2) Lesser amount of players plays content 3) Quality becomes even worse. 4) See #2. For example I played LFD long time ago and actually liked it. Back in WotLK times. I liked to both heal and tank. That's why I asked for multispec. Because I wanted to play as DPS in outdoor, but be able to either heal or tank in dungeons. Blizzard pushed me out of this content. This content was so bad in Cata and MOP, that at the end I switched to outdoor back in WOD. And now you guys cry about queues? PVP games for example. 1) Devs do nothing to provide good matchmaking 2) Average players are seal-clubbed by hardcores in every single match 3) Average players quit 4) Game becomes unplayable for more and more players 5) More and more players quit 6) See #2. Devs just don't listen to feedback. They cater to "Git gut, adapt and improve" crowd, that use it as excuse for getting fun via seal-clubbing weaker players instead of playing against players with comparable skill levels. I played PVP in Wow back in WotLK and Cata. Mostly random BGs. And of course playing against random players => imbalance. It's especially bad in game, where there is no 1vs1 balance. Rock-paper-scissors is fair balance? Nope, if rock has enough brain to avoid paper and attack scissors only.
In most cases situation happens due to devs refusing to implement tools, needed to make content fun. For whatever reasons. May be they don't want to reward players for being bad. May be because they're too lazy to implement skill criteria, i.e. good scoring system. Or may be because they don't want to be responsible for quality of content. But most devs hate matchmaking. And we as players just don't want to think about balance problems. We want to play game and be sure, that if previous match was bad, then next one will be better. No. Players don't want to win in 100% cases. It's impossible. But even loss can be good, if match is close. What saddens players - is when they just don't have chance to win. When there is no "If I would to this, that and would be little bit lucky - I would win. I'll try to do better next time". And again. Same problem, as with broken RNG. Player expects to have 50% chance to win. But when he loses 10 times in a row - he starts to ask questions. Same with quality of matches. Yeah, quality of matches can vary. Some % of matches can be terrible due to random reasons. But player can't bear more than 1-2 super-terrible matches in a row. And when game meets player by super-terrible first 1-2 matches of the day - then there is big chance, that those 1-2 matches would be last one for that day for that player.
And devs pretend, that they don't understand these simple rules and just keep making games, how they think it's "good" for those games.

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We will probably see a new Class during the Worldsoul Saga
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