Anyone know if arenanet has a support line? I emailed them and I have yet to hear back. I'd love to talk to them on the phone but I can't seem to find a number for them.
Anyone know if arenanet has a support line? I emailed them and I have yet to hear back. I'd love to talk to them on the phone but I can't seem to find a number for them.
Call by Phone: Phone customer service for billing and technical issues from Monday through Friday, 12 noon to 5 p.m. CT, by calling (512) 225-6359. Phone support for in-game issues is not available.
That's on the NCsoft website.
WOW...
So after being on hold for 47 minutes I hear 'you are first in line" and then the phone rings and fails to connect me to an operator and hangs up on me.
AWESOME.
Sorry to hear that. At least it's not as bad as trying to contact the VA office. Three hours on hold and then get disconnected...
That's the one thing about Blizzard, if you lost your account they were speedy to get it back to you. Probably the only plus side to paying a monthly fee.
Yeah, I called NCsoft. And I was 33rd in queue ..
only to be hung up on an hour later.
---------- Post added 2011-10-04 at 03:19 PM ----------
I guess I'll email them again. *pulls hair out*
I'm trying to get my account back. I no longer have the name or password. Anyway, I emailed them again.
And now we play the waiting game...
*Twiddles thumbs*
Awe, the waiting game sucks. Let's play hungry hungry hippos!
Good luck. NCSoft is Terrible support and the only reason I don't 100% want to play GW2.
I know the name on the account, and the address on it. I know when it was created and I know the character manes currently sitting on the account. I also know when the account was last active. I'm sure they will have security questions for me to answer as well. So as far as proving Im the owner, it shouldn't be a huge problem if someone would jsut answer me. It's so annoying trying to get a hold of them!
NCSoft support sucks btw...
Sentinel PVE Basics for the two Specs that matterOriginally Posted by SW:TOR
Sentinel PVE Basics for the two Specs that matterOriginally Posted by SW:TOR
That's probably because Blizzard gets a monthly fee from you, and they want you to activate your sub asap.
Oh btw, I got my account back! I called them back and got through this time, woot!
So, I load up my account, right and I see all these characters I created but I know for a fact that I didn't make them look like this. Is it possible someone changed the way my toons look? If so, then how?
And ArenaNet can't return items to people with out resetting the entire server for everyone. They've only done that like twice in the 6 years Guild Wars has been up. It's one of those things that I hope they fix in GW2.
Um, of the hacker paid for character changes yeah... Check if you still have all your items and money, because I wasn't so lucky...
Sentinel PVE Basics for the two Specs that matterOriginally Posted by SW:TOR
Congrats on getting your account back! Woohoo!
Now, if it's just the armor you're wearing, sometimes it shows the starter armor on your characters. Not sure why it does that, but it does. If it's your characters actual facial features, skin color, etc. then someone could have paid for a Makeover Pack and changed it.
---------- Post added 2011-10-04 at 06:19 PM ----------
Yes, i agree and hope it gets fixed in GW2. It has needed to be fixed for a long while now.
Oh, ok when I logged in they reverted back to the old faces / skin color. That was weird! :P
I hadn't logged in since 2008 so I guess it couldn't find my character info right away. :P