To him it's not ruining a game, but to get people on superficially and removing RPG elements helps profit. It's no coincidence that WoW has become more and more of an RNG casino despite the feedback ALL telling them that we want less RNG. Not sure if you keep up with what's happening to WoW, but many many of the changes made had nothing to do with player feedback but instead were devices implemented to get people to log on more despite it beign an RPG. It's not uncommon practice in the industry to abuse customer loyalty and fandom to sell more of nothing.