I have purchased TOR put my game code added a subscription and installed the game, when adding my early access code the page recognizes that the code is correct and that it is an early access code, but when I click continue it goes back to the code entry page with the error message "message not found"

I cannot post on the forums and have yet to find a forum post about it anywhere, if anyone has any clue as to why this happens or how to fix it your assistance is greatly appreciated.