Oh, Shadylol. You are hilarious. For months now you've been jumping into any thread you can, taking any opportunity possible to bash WoW relentlessly. Now that your holy grail has been released, you're still not happy. Did it ever occur to you that maybe the problem isn't with the developers?
Personally, I haven't had a need to contact customer support. I also do not understand why someone would need to make 6 tickets in the first two weeks! 1, sure. 2, maybe. 3 is pushing it. 6?! Either you have the worst luck in the world, or you're making mountains out of molehills.
Furthermore, again: it's the first couple of weeks. Their customer service is going to be pushed to the limits: let's imagine that everyone made 6 tickets in the first couple of weeks. Assuming there's 1 million players at the moment (which seems to be the number floating around atm), that's a maximum of 6 million tickets for Bioware's customer support to deal with. If each ticket takes 5 minutes to deal with, that's 30,000,000 minutes to deal with everyone. 30,000,000 / 60 = 500,000 hours. Assuming an 8 hour work day, they'd need 62,500 employees to deal with that workload. Just in customer service.
Of course, I'm making an over-exaggerated assumption here. So let's be more conservative: everyone has made 1 ticket in the past 2 weeks. This should account for those who have made 0 tickets, and those who have made 6 (or more, god forbid).
Each ticket takes 5 minutes to deal with.
1 ticket for each of the 1,000,000 subscribers, 1,000,000 tickets.
5,000,000 minutes, or 83,333 hours.
10,417 (rounding up) employees.
10,417 employees only in customer service just to deal with all the tickets, which AREN'T the only way of submitting concerns/feedback/criticism. And this is assuming each ticket takes 5 minutes to deal with, when some could take even longer (and some could be shorter of course).
So yes, you're getting automated responses. Because they simply do not have the manpower to do anything else. Stop submitting so many tickets, and maybe we'll get better customer service, yes?