First of all. Lets agree to cut the labeling, pathetic, annoying, etc, they are all inconsequential.
A service like the game servers blizzard is hosting, is not liable for all downtime, true. But when downtime hits for extended periods, they may very well become liable for compensation, based, of course on the laws of the country. Similar cases has seen the curt of several different countries, and has been ruled in favor of the consumer quite allot of times..
So from a legal standpoint, there is a argument to be had about compensation.
Now from a costumer support standpoint, there is even more merit to ask for a compensation, even if they are not legally obligated to give you one. This is how companies differ from each other, and this is why some companies seem to be able to continue, mistake after mistake, while others crash after their first real mistake, this is Because they (the former) owns up to their mistakes when they are talking to the people paying them.
It is high time you people (sorry for generalizing) wake up from this "Us against them" mentality that roams these debates, and realize, that most of us are in fact grown people, who should be able to look at something rationally, as grown people should.
In my opinion they should compensate people, not because they are obligated to do so, but because it would show respect for me as a customer, The few days of playtime are worthless in essence, it is all symbolic.
Now if they were to ban me, or any of you, then you are within your legal right to make a chargeback, If blizzard support refuses to give one, you should simply talk to your bank.
Again may vary from country to country, but atleast, european laws are quite similar in this regard, banning is to be considered a termination of contract, in which both parties are equally liable. If they want to keep your money they have to claim forfeit, in a civil curt.
Last edited by mmoc3e885d321a; 2012-12-29 at 05:09 PM.
Okay, so you pay for a bag of crisps, and when you open the bag of crisps there is no food inside. What do you do? Say "Oh well, these things happen" and walk off? No. You expect to be entitled to what you pay for. I pay for an online game to play when I want to.
Your example of saying if you got banned then you wouldn't get refunded this months sub is rediculous because if I got banned it would be due to a breach of Blizzard rules which you agree to when you buy the game. I'm allowed to express my opinion over such matters, if it was the first time WoW have had to shut servers then I wouldn't be so annoyed but hey it's not is it?
I'm sorry but this analogy failed, badly. If i open a packet of crisps and I get half a packet, which in UK (since you used the term "crisps" i will assume you are in UK too) is most of the time (nitrogen filled packets etc to keep them fresh), you deal with it. You don't take the bag back because every cubic centimeter was filled with crisps. You are probably going to get 1 less day of your 30 days you paid for. If you got, let's say 15 days of that sub, by your logic, that is still fine. So why moan about 1 day?
Last edited by mmoca8c3a8c487; 2012-12-29 at 05:12 PM.
Another reason why his analogy doesn't work.
Do you pull out a pair of pocket scales and measure, to the gram, whether or not you are getting the advertise 250 grams in the packet of crisps you just bought? No you don't. So why should you expect 100% uptime? (which might I add, for any service is next to impossible, even facebook, youtube have downtime)
Last edited by mmoca8c3a8c487; 2012-12-29 at 05:22 PM.
Be reasonable. You can't compare a physical product with a service.
If the bag is empty you take it back and get a refund or a full one to replace it.
On the service side, shit happens. Power outages, cables snap, routers melt and so on. Perfect uptime will never happen and you won't get a refund everytime you lose a few hours here and there. To think you will is juvenile.
No. You do not.
This is what you pay for, and have agreed to: http://eu.blizzard.com/en-gb/company.../wow_eula.html
...and this: http://eu.blizzard.com/en-gb/company/legal/wow_tou.htmlDuration of the "On-line" Component of the Game and of the Voice Client.
Blizzard will use reasonable efforts to provide the Service all day, every day. However, Blizzard reserves the right to temporarily suspend the Service for maintenance, testing, replacement and repair of the telecommunications equipment related to World of Warcraft, as well as for transmission interruption or any other operational needs of the system.
You have agreed to allow Blizzard to shut down their servers at will.IX. Online Duration.
Blizzard Entertainment will use reasonable efforts to provide the Service all day, every day. However, Blizzard Entertainment reserves the right to temporarily suspend the Service for maintenance, testing, replacement and repair of the telecommunications equipment related to World of Warcraft, as well as for transmission interruption or any other operational needs of the system.
X. Testing, Maintenance, and Other Potential Interruptions in the Service.
Additionally, Blizzard Entertainment may be required to "shut down" one or more servers to repair the hardware, or software, related to World of Warcraft. While it is Blizzard Entertainment's intention to provide the Service all day, every day, you hereby acknowledge that Blizzard Entertainment reserves the right to temporarily suspend the Service for maintenance, testing, replacement and repair of the telecommunications equipment related to World of Warcraft, as well as for transmission interruption or any other operational needs of the system.
Last edited by mmoc3ff0cc8be0; 2012-12-29 at 05:22 PM.
Someone prbly stepped or tripped over a cord.
I don't always hunt things, But when I do, It's because they're things & I'm a Bear.
I don´t approve of using analogies while debating, i was just pointing out that his, made a whole lot more sense, if you thought of the advertised weight and not the actual space of the container used.
I gave my opinion on the matter a little higher up, and i think you might have missed it
If you take my analogy literally, you sir are a moron. It's the concept the analogy represents. I want what I pay for. Even seeing the terms and license agreement linked by Sydanyo, I still feel there are too many occasions where Blizz lets us down in this department. What is the reason as to them NOT having a backup?!
His analogy did not back fire just because you chose to understand it literally, which is a big no no when talking in analogies, as they at their basis are founded in abstract thinking. An analogy is based on a basis of a core of concepts, exemplification, comparisons, metaphors, similes, allegories, parables, and to take it literal is to miss the entire point
For it to backfire, it would of had to prove the opposite point he was making, which is not what is happening here.
An analogy is a way to explain yourself, and it is not the argument in it self.
Last edited by mmoc3e885d321a; 2012-12-29 at 06:50 PM.
What constitutes "major downtime" these days? Because it sure as hell isn't a few hours. Major downtime would be something like half a day or more.
Anyways, in my over eight years of playing WoW, including beta, WoW has had incredibly few major disruptions to the service, and even their maintenance - when there's even been a maintenance - has usually been shorter than other MMO's, and quite often shorter than their own given window.
Anyone complaining about WoW's downtime doesn't have a clue. Period.