its not about listening to people like you/me/casuals, they should have JUST KEPT MAKING THE GAME BETTER based on what they and only they believe is better (exactly what the devteam was doing in classic and first 2 expansions)
the whole "lets change X so more people will be appealed to play our game" mentality ruined the game in the first place, original WoW devs had their own philosophy of how it should all look like, resulting in truly legendary game. This is what I meant.