Need help with headset mic

[endersblade]

I am pulling my hair out at this point, so I figured I'd give it a shot here to see if anyone else can see something I'm missing.

I have the Kingston Hyper X Cloud 2 Headphones. They come with a detachable mic.

I haven't had a use for a mic since I picked them up, but my friend and I want to start using a mic for communication in Destiny 2. I connected the mic, and after a bit of troubleshooting and googling, I assumed my mic was just dead and bought a new one. The new one came today, I plugged it in, and same thing, I can't get the mic to work.

Things I have tried:
Opened Sound/Recording, Headset mic is set to default and it is enabled
Opened Mic Privacy Settings and made access was enabled and "allow apps" was on
Updated Firmware drivers as well as Realtek Audio drivers, rebooted
Switched from USB 2.0 port to USB 3.0 port
Disabled and enabled both headset and headset mic in Device Manager
Checked on the USB dongle for volume, mic is not muted (I toggled the mute on and off several times as well)
All Windows updates are up to date
Plugged mic into 3.5mm jack on front of computer, mic works (but can't pick up my voice from that far away, otherwise I would've just left it there lol)
The mic port on the headset has had a plug over it this entire time, but I still took a can of air and blasted it to make sure the jack wasn't dirty

Again, I'm out of options. I've spent the past hour just googling this issue and tried everything that everyone has mentioned. Anyone with this headset know how to fix this? Can anyone think of anything I haven't tried? Would really appreciate the help. I have also sent this info to Kingston, but I bet I'll just get some copypasta drivel that is of no help, and I'll see it in about a week.

[Cyrops]

I am pulling my hair out at this point, so I figured I'd give it a shot here to see if anyone else can see something I'm missing.

I have the Kingston Hyper X Cloud 2 Headphones. They come with a detachable mic.

I haven't had a use for a mic since I picked them up, but my friend and I want to start using a mic for communication in Destiny 2. I connected the mic, and after a bit of troubleshooting and googling, I assumed my mic was just dead and bought a new one. The new one came today, I plugged it in, and same thing, I can't get the mic to work.

Things I have tried:
Opened Sound/Recording, Headset mic is set to default and it is enabled
Opened Mic Privacy Settings and made access was enabled and "allow apps" was on
Updated Firmware drivers as well as Realtek Audio drivers, rebooted
Switched from USB 2.0 port to USB 3.0 port
Disabled and enabled both headset and headset mic in Device Manager
Checked on the USB dongle for volume, mic is not muted (I toggled the mute on and off several times as well)
All Windows updates are up to date
Plugged mic into 3.5mm jack on front of computer, mic works (but can't pick up my voice from that far away, otherwise I would've just left it there lol)
The mic port on the headset has had a plug over it this entire time, but I still took a can of air and blasted it to make sure the jack wasn't dirty

Again, I'm out of options. I've spent the past hour just googling this issue and tried everything that everyone has mentioned. Anyone with this headset know how to fix this? Can anyone think of anything I haven't tried? Would really appreciate the help. I have also sent this info to Kingston, but I bet I'll just get some copypasta drivel that is of no help, and I'll see it in about a week.

How are you testing if the mic works or not? Which windows?

http://www.tomsguide.com/answers/id-...e-working.html

There's a mic mute button on the left side of the usb dongle. Make sure its not physically turned off.

[Christan]

One of the recent updates to windows 10 had a privacy setting for allowing apps to use your mic...lemme see if i can dig something up, was an issue for me

- - - Updated - - -

This
https://privacy.microsoft.com/en-us/...ra-and-privacy

How to control which apps can use the microphone

Go to Start , then select Settings  > Privacy > Microphone.
Choose your preferred setting for Allow apps to access your microphone.
Under Choose which apps can access your microphone, turn on or off the individual settings for apps and services.

Not sure which versions of windows had that added but its worth a check


And gh reread post said you’d tried that

[Deleted]

http://www.tomsguide.com/answers/id-...e-working.html

I got a pair of these for my son and the mic was indeed muted by default. They had no issues once toggled on though, so OP's issue looks like something else.

[endersblade]

How are you testing if the mic works or not? Which windows?

http://www.tomsguide.com/answers/id-...e-working.html

Windows 10. The link you posted and the one Christan posted I have already seen. As I said, I have spent hours on google and doing troubleshooing already lol.

I got a pair of these for my son and the mic was indeed muted by default. They had no issues once toggled on though, so OP's issue looks like something else.

Yeah I already mentioned that I toggled the mute, but it hasn't done anything. I KNOW the mic itself works, I tested it on the computer itself, but for some reason having it plugged into the headset prevents it from working. I have already replaced the dongle once, I now have a replacement mic that won't work, I don't think I'm ever buying anything from Kingston if this is the sort of quality I can expect.

[Deleted]

Having had a chance to have a look at my son's, make sure the mic boom is solidly pressed into the bottom of the earcup, it's a firm fit. Also, can you try the full headset plugged into a device via the 3.5mm jack, bypassing the usb adapter?

[Cyrops]

Windows 10. The link you posted and the one Christan posted I have already seen. As I said, I have spent hours on google and doing troubleshooing already lol.
Yeah I already mentioned that I toggled the mute, but it hasn't done anything. I KNOW the mic itself works, I tested it on the computer itself, but for some reason having it plugged into the headset prevents it from working. I have already replaced the dongle once, I now have a replacement mic that won't work, I don't think I'm ever buying anything from Kingston if this is the sort of quality I can expect.

Are you using voice recorder in w10 to test it?

Sounds like you might have a faulty connection, like

Having had a chance to have a look at my son's, make sure the mic boom is solidly pressed into the bottom of the earcup, it's a firm fit.

said.