They do good things and their movie team did a great job on the cutscenes for bfa, the new zones are nice, warfronts and island expeditions are something intresting and new and the pre-event to bfa was epic.
There are always good things and bad things, and usually the bad things, or whatever we think they are, get more attention.
That is always the case that people focus on negative aspects.
Hopefully that amount of cheering now gives me the moral justification to critize blizzard for these lfg changes that lack a credible explanation