Originally Posted by
chazus
Normally I don't post stuff like this, but I seem to be finding mixed reviews as to what to do.
A friend of mine has celiacs, which means she can't eat most things with gluten. During our game night, she has her own separate dinner from us, something she got from a local restaurant. A Shrimp/Quinoa dish, of which the label "ALLERGEN NOTE - NO WHEAT - WHEAT ALLERGY". Partway through the dish, she realizes that there were small wheat noodles mixed in with the mushrooms (which is weird for the dish). At that point she realized that most of the stuff she was eating probably came in contact with this, and had to throw the entire dish out. She's now going to spend the next few days miserable for it.
My question is this: Is there anything that can/should be done about this? Should she contact the company? The manager? Ask for 'compensation'? It seems like a lot of instances are basically "They probably wont do anything but simply apologize" but it sort of pisses me off that she'd go through the hoops to ensure it, and they still screw it up. It's one thing to have cross contamination, it's another to have a label indicating that it can't have that, and then still does. That just seems like negligence, not accident. Or is this a case of "That sucks but its just something you gotta deal with"?