It was a translated by software the spelling errors would not be present with the exception of WoW terms. I'm pretty certain it's a native French speaker that didn't know the proper english spelling and/or a few typos.
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And in the OPs situation, he accepted the no going back statement and therefore the GM cannot help. It's not that they are not helpful, they certainly are. In most cases I've seen presented here and on the official forums, the player had the opportunity not to make the mistake and choose to do so, likenthe OP, or are clearly innthe wrong where the GM is unable to help.
But with most things related to WoW here it's clearly Blizzards fault for being cheap or lazy, not the players fault for accepting terms they don't follow or bother to read that cause issues.
probably have extra help due to the increase in tickets... responses don't need to be perfect imo. Everyone makes mistakes esp when typing in another language.
Member: Dragon Flight Alpha Club, Member since 7/20/22
robots dont make mistakes.. be happy you did not get a robot.
If sarcasm triggers you, then stay on topic when replying to posts. Do you know what this forums needs less off? passive-aggressive idiots venting their irrelevant and uninteresting frustrations by quoting random posts.
Also asserting that Europeans can't speak or write proper English is a revealing and poor argument for you, but plays right into mine. If you want proper English you pay for it, or you can cut corners and hire people without proper English skills to do do a job that requires typing things out in English. Look at this, actually back on topic.
What exactly is the problem? That there was nothing he could do due to blizz's limitations? That he was having a good day? That he did not wrote perfectly in english? That he did write in a super formal manner like if he was adressing a god? Or what?
Get over yourself. He treated you like a fellow gamer. I would much rather that than being treated as a customer.
https://www.youtube.com/@DoffenGG
Gaming and WoW stuff
https://www.youtube.com/@DoffenGG
Gaming and WoW stuff
Oh, wow.. they missed of a letter from two words? Get a grip. Blizzard Customer Service are literally just office staff - they don't need to be the biggest fans of the games. You know what they meant, get over it.
Maybe end your statement with /s since it is well known sarcasm doesn't translate well. I did not assert that anyone but the GM in question may be a non native English speaker and writer, hence the mistakes in the letter.
While many non native English speakers and writers are excellent and often have a better mastery then many native speakers and writers, this one, if this is the case, is not one. Regardless. The OP made an error that cannot be reversed and is lashing out in error against Blizzard.
English probably isn’t the person first language. Depending on location as well California has a large Hispanic population, so could very well be down to that as well. It’s not the biggest deal honestly, it’s understandable and got an answer to their issue. The only people who have an issue with it tend to be grammar nazi’s with nothing else to do or people calling it “unprofessional” that have never been in a serious professional environment in their lives! Oh well. People will be Karen’s and complain anyway.
I did nine years of university across three degrees to become a teacher. I am acutely aware of what professional communication looks like, because I needed to use it for years in university assignments and now near-constantly with colleagues and parents as a professional. I'm not even talking about the poor grammar of this response, because yes, it's super obvious that the native language of whoever wrote that is français. I'm multilingual as well and I can guarantee you that my Punjabi sounds like that letter does to a native speaker. Probably worse.
What makes it unprofessional is a laundry list of minor things which all should have been edited and fixed before a customer ever saw this. The lack of proper spelling (when even browsers these days have automatic spellchecking), along with being unable to spell context-specific vocabulary is unprofessional. There is no excuse for misspelling "azerite" twice when that word should be the same in every language and has been in general circulation of wow's vocabulary for nearly three years. The fact that it has nearly zero formatting is unprofessional. Every sentence is its own paragraph. The few sentences which have punctuation aren't even using it as punctuation; it's being used as emojis instead. There's no consistency to capitalization.
This letter looks like it was typed en français directly into google translate on a phone, and the resulting google mess copied into an email without being proofread. It should have never seen the light of day.
That is why it is unprofessional.
Last edited by Nefarious Tea; 2020-05-31 at 05:04 PM.
Cheerful lack of self-preservation
I'm given to ask if OP had gotten what they wanted would we be 4 pages deep in this thread?
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I am surprised that GM didn't send OP to Wowhead, like they always do.
I don't want solutions. I want to be mad. - PoorlyDrawnlines