Add in that the process for obtaining relics is never trivialized and that we actually continued progress on the same artifact weapon in the next expansion, allowing us to skip several steps... there's continuity there. It has become much the same as any other itemization recently, but then you get into the discussion of whether or not itemization is "borrowed power," which is generally an asinine attempt of the masses to trivialize concerns people have with borrowed power by painting the concept with too broad a stroke.
But yeah, that's neither here nor there. They need to focus on what works. Iterate, do not reinvent. Their systems - from itemization to progression to questing to raiding - will never be perfect. The solution is never to scrap a system wholesale and start over entirely. And it certainly isn't design a system with planned obsolescence in mind. I'd rather see a little effort be made to improve an imperfect system every expansion than see all the efforts spent redesigning half their game for the same purpose. They change everything to change nothing, in the big picture. Thus, long term players are burning out since the formula hasn't changed for the better part of a decade. All their resources are spent recreating the same experience we had last expansion rather than giving us anything truly new to enjoy.

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