There are some story telling aspects where you can tell Blizzard doesn't know how to craft a story.
Like, the main character in WoW is an emotionless personality-less blob. That's fine, it gives the story writers something to work with to allow the player to feel attached to the story. An easy way to do this, is craft a character that is not a blob, and allow the player to react through their lens.
This is not how Shadowlands works. We're some amazing divine force at this point, and we alone travel from each realm of death and see each of these crazy places through our own eyes and more or less have nothing to react alongside. So what happens? EVERYTHING SEEMS NORMAL.
I'm in some kind of crazy blue and gold holy place full of angels that wipe souls of their memories and SOMEHOW THIS SEEMS NORMAL? Because the only character I have to react through (since the main character is a personality-less muppet) is some other angel lady and her friend, and this is just another day of the week to these guys.
They also apparently figured out I was a mortal at some point that I don't remember them realizing that, because they sure didn't know at first. Also how did I know that Uther is Uther, since now he's a blue angel dude and really doesn't look like Uther any more? And how do I know that he's Uther the Lightbringer, and not some other dude named Uther?