I never said anything about casuals getting the best gear, that's what you projected. In the past we've had systems where casuals could get the second best gear in the game essentially drip fed through things like reputations or badges/valor points. I don't think most reasonable people would ask for something to return and then demand that what we had wasn't good enough. One piece of the second best gear every 1-2 weeks depending on the slot (some slots were more expensive than others) from a currency that you can cap weekly from doing LFG/LFR/WQ content, the casuals just want that back since it gave them a clear and satisfying progression path. Other very popular MMORPGs are doing it successfully without the hardcore players getting furious, why should WoW be any different?