So, I wake up this morning to find a guildie of mine ended up having his account banned with the reason "Unauthorized Cheat Programs (Hacks)". No one knows why in dear god's name he got this since is barely able to even use the Details addon properly, and has stated as such. He recently appealed...twice, first time they straight up told him they didn't need to explain what he did, while the second time had a response of we have enough evidence to support their theory of being found guilty of cheating but they will instead lift the permanent ban and instead issue a 6 month suspension.
List of addons: details damage meter, maxdps, maxdps rotation helper, simulationcraft
The two things he could think of was them even possibly considering this is from a +6 Mythic Theater of Pain last 2 bosses with 1 dps gone and he was tanking on a Guardian Druid, and as I was told it was not done in time, and that he and his wife are Battletag linked he plays her character at times to help gear her up (such as prior to the dungeon he was running her character in our guild's normal mode alt run until she got back and then logged onto his character afterward).
Is there any GOOD advice to help them out or is Blizzard running several screws missing(more than usual) and they are out of luck?