So last night I got hit by a AH sniper bot in Booty Bay, opened a ticket to a GM hoping they could A)return my 57 Volatile Waters and B) deal with some chump using a bot, which as we all know is against the "rules".
To my sup-rise, when i logged on this am, a message from a GM ( whom shall remain nameless) saying basically "we have a team that look into bots and game exploits and I will be forwarding your information to them, and oh yeah we don't replace your item's".
Somehow that doesn't seem right with me, clearly in time the hack team will see that in fact some moron was using a bot, that is assuming if they to actually look into it, I mean there not going to send me email saying yeah we found out you were scammed and we banned his account, so basically NO follow-up feed back to a loyal 3 year customer, and not replacing the items seems kinda like a big F.U. loyal customer, ya you got scammed, but you will have to take our word we are looking into it, and and your "stuff" is gone cause we don't give a damn that you got scammed, and really don't have the will to spend 10 min's investigating and sending your waters back to you, so to bad so sad.
I mean if they really were customer orientated, they may have said "well yeah we'll look into this and if it's found that this in fact happened we will A) let you know how we dealt with account and B) refund your good.
Without any loyalty to a long term customers, no openness,clarity accountability and lack of feedback, one is lead to the conclusion that all this talk about caring for the customer is a a load of bureaucratic double speak just to placate the player and move on to the next issue...
So, to be paying a monthly fee to be let down, frustrated and in essence have a problem just sweep away, is extremely disappointing.
Come on Blizz & GM's, your better than that, aren't you??