Originally Posted by
Necrologic
I can't argue that this was in any way a violation of rights, per-se. The woman was, however, extremely unprofessional and had no right to talk down to this guy like he's a child. Had she acted differently, and not lied to his face, the removal could have gone down with much less stress. Being diplomatic and unemotional is part of her job requirement, and she failed miserably. Her job gives her no authority over people beyond enforcing the regulations in question. She way overstepped her bounds. The proper course of action once the pole was coming out would have been to ignore both of them standing on their lawn, but rather she continued to talk down to them and give them commands, exacerbating the situation further.