Unless there were different survey's it covered all topics of the game. You might have though it focused on the negative because if your bias and dislike of the game. I saw a question about the CE also, which the poster I replied to said wasn't there.
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A lot of this has to do with what WoW taught you to be the norm in my opinion, if character transfers were free you would be outraged if other games charged from them. There is no reason there would be server transfer costs in a subscription game.