Now that he does know about the restoration service, wouldn't it still be the best option to take? I'm not sure of the exact specifications, but the last time I had to use the restore service, it showed items gear I vendored way longer than 5 days.
Now that he does know about the restoration service, wouldn't it still be the best option to take? I'm not sure of the exact specifications, but the last time I had to use the restore service, it showed items gear I vendored way longer than 5 days.
As Gobra pointed out, first option when you try to open a ticket ingame is Item Restoration. Which opens a browser window. With the item restore function.
Actually, if you read my post again, or maybe even a few more times, if you need it to really sink in, I'm not at all calling him stupid. I'm saying "So many stupid people make so many stupid tickets. Most of them could probably have been avoided if the players started using their brains more often." None of which is a personal insult or even directed at any one person at all. The part of my post that IS directed at one person, is about ME and MY stupid mistakes. And me telling him to go buy another panther and learn it instantly.
Reading is good.
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It's a long wait time because people keep sending tickets in for item recovery when they could just use the website.
When you accidentally vendor something, can't you just go to the next tab on the vendor for your buyback?
EDIT - To directly answer the OP's question - No. You issued the ticket within the alotted time, so you should not be penalized for the GM response time. You should have discussed this more with the GM when you were talking to him.
As for the long time until GM response - meh. It takes as long as it takes. Always longer at the beginning of an expansion. You just should not be penalized for their response time.
Last edited by yjmark; 2012-10-12 at 01:47 PM.
I'm going to divorce my reply from any arguments about what tools you should or shouldn't have used. I don't care about that in terms of whether or not you did the "right" thing according to some other people. My problem with support times is more fundamental: Blizzard can afford to scale up their support. They're not some mickey-mouse operation barely breaking-even...
Some blue was on record chastising someone on the official forums (wish I could find the post) where they basically said that no, our $15 a month doesn't fund content patches, raids or dungeons so the OP in that case shouldn't complain about "paying for content". Apparently it's supposed to pay for support.
Based on that and that alone: Fuck no a five-day wait isn't fair. Not if you're apparently paying $15 a month for support.
Knowledge is power, and power corrupts. So study hard and be evil.
Surprisingly an item is not an item is not an item. They can restore quest rewards literally after years as the information about finishing a quest never gets deleted. They cannot restore random drops after a certain period. Same applies I assume for AH purchases.
I might just have been the case the GM had a clue and you don't.
edit: And on topic. The GM wait times are a complete joke. Their only saving grace is the competition being equally slow or even worse.
Last edited by mmocabce60bc47; 2012-10-12 at 02:43 PM.
I think he should have realized that you had to wait more than the time allotted to get it back. I probably would have called blizzasrd and complained though. they want nothing more than to please their customers
I won't call anyone stupid in this case. However, if one knows and cares enough to make their way to MMO-C to complain about something like this, or knows how to create GM tickets, this is exactly the sort of customer/player that should take a few minutes to log into battle.net and spend 15 minutes at some point checking out the services offered. That said, I don't think the Blizzard says enough about checking out what they do offer and how to access those services.
"...money's most powerful ability is to allow bad people to continue doing bad things at the expense of those who don't have it."
Does the item restoration tool work differently in USA than in Europe? Maybe in USA it's automatic, but in Europe it's not.
I disenchanted, by mistake, an item and used the tool and I still had to wait for it to be manually approved, which took almost three days.
I sold something a few days ago, the restore option send an ingame email a minute or so later.
Restoring a disenchanted item is probably a bit more complicated in some way. As Matchu pointed out. What if you used the mats from the disenchanted item, how would they reimburse the cost from that.
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People wait stupid times for a GMs attention because people do stupid crap like vendoring their new mounts. I have had to wait days for real serious issues (game breaking bugs) because people waste GMs time with daft tickets.
Doesn't the item restoration service go back more than 5 days? If so, wouldn't it still show up there?
This.
A similar thing happened to me with a weapon from DS last year. I accidentally vendored my primary weapon (after getting done tanking a dungeon so that's why my primary dps weapon was in the bag). I had to wait a week, got told "can't after 3 days." I was a tad more hostile in my next ticket telling off the first dumbass GM. With-in 6 hours of writing the second ticket, I got my weapon back.
"Do not only practice your art, but force yourself into its secrets, for it and knowledge can raise men to the divine." -- Ludwig Van Beethoven
5 days is acceptable, since it's the start of the expac.
However, he should get his item back. The game shouldn't even allow you to vendor stuff like that.