The concept is as simple as a service was paid for, it is not being recieved, and customers would like to be compensated for it.
No one is going to raid blizzard HQ, gag Greg Street with someone's underwear that they've been wearing for a week and beat him like a pinata with a baseball bat if blizzard doesn't give everyone a day of game time.
Internet pepole.
Argue anything and everything. Make something not so significant look more concerning than it actually is.