All this crap is the usual suspects. The people who get hacked at the start of every mmorpg (remember GW2 10k plus accounts hacked?I was one.) the people who buy 3rd party gold and get caught, the people who put in 3-4 tickets per week.
If you create a new email, and new password, you'll be fine. If you are not a person who buys gold, you will be fine. If you almost never use customer service like most people you'll be fine.
Damn near perfect game, so I guess people who want to complain will complain about customer service