Originally Posted by
xtramuscle
Had exactly this happen last reset. All of our 10man copied and pasted the same ticket to GMs.
After about 18 hours, 4 people had received messages along the lines of 'We are not prepared to do anything, wait until the hard reset next wednesday, and then clear bosses 1-3 on hc in order to engage sha'
I personally received 3 responses (via non real time messages, not chat) and then eventually got to talk to a GM. The guy I got through to actually had a brain, knew his job, and released it wasn't our fault, nor were we trying to game extra boss loot (as our only intention much like yours was to skip to hc sha).
After almost 3 hours of conversation, back and fourth questions, and alot of 'investigating' the GM took a list of names of everyone locked to our save, logged their toons and individually reset each persons instance, so we could all join the same group and attack Sha.
He said whilst the other GMs should have been more helpful, and not basically shut us down outright, what he did was over and above the requirements of a GM, and thus probably wouldn't happen to every group/every time.
Get this, best bit is It's a known bug, just the majority of GMs CBA with what is required to fix it.