I am not sure about you but I have fallen into the casual crowd because hey most of us that made MMO's what they are approaching 30 now. My main issues is basically going from hotfix to the next having to completely respec and learn all new rotations.
Trion has spent the last 5 major patches and christ knows how many hot fixes fucking with the same three souls in warriors (Tempest, Riftblade, Paragon).Now Ailion has given hints they are going to start screwing with tank souls yet again. I think my honest breaking points with Trion was 1.11, but I stuck with them and now I have the option of honestly still playing but treating this like a free to play game.
If you act like a amateur developer and do not address constant performance FPS issues which EVERYONE agrees is the number 1 primary issues holding back population growth in Rift, then why invest in their product. At some point somebody at Trion needs to say this modified gamebryo engine is shit and completely outdated.