We all know that people often got issues with the mount collector achievements.
.. And so do I. I'll try to explain it the best I can.
I know about the proffession mounts and class mounts (Such as the Paladin and Warlock) mounts, not be confused with Legion Class Hall mounts.
2 days ago I had either 345 or 346 mounts. (I wasn't paying close attention admittedly. )
I then got(the same day) the Onyxian Drake, Sunhide Gronnling and the Sapphire Riverbeast.
That should had gotten me to 348 or 349 mounts. Which is very close to the achievement and these mounts are some rare ones.. But it didn't update.
On my 120 Druid in the mount journal (Shift+P) I've 393 mounts, however I do know this is NOT the ones that count. It's the achievement that counts.
In the achievemnt tracker I've only 346 mounts, which wasn't updated after achieving these 3 mounts. Which are all useable by all characters, regardless of class, faction or level.
In Y > Statistics > Character > Mounts owned it displays 348 mounts collected on a 120 Druid, 120 Shaman, 120 Warlock and a 110 Paladin (Those are the ones I checked specificly for that stat)
Before contacting support I tried to log into all of my characters, even the low level ones, to try and update it. But without luck.
That included the Shaman with 1 Engineering mount, the Warlock with 2 class mounts and the Paladin with 2 class mounts.
I've no Seasonal PvP mounts.
But it still didn't update.
I've tried to use the WoWhead Mount Tracker but it doesn't work on any of my characters. Tested the tracker in 2 different households with characters from 2 different unrelated accounts. Still didn't work.
Contacting support didn't leave to much.. They'd send it in as a report, hoping there might come an update that would prevent it from happening in the future. But that still kinda hurts, when you get 3 rare mounts that may(or may not) never count towards the achievement, when they should.
They suggested logging in to all characters - I did that.
They suggested it might have been a character that was moved to another account that holds the most mounts - I have not moved any characters of my account.
They sent a link (https:// eu.battle.net/support/en/article/000004738) in the ticket - I checked it out, just repeats what we already know.
First GM tried to update my accounts (whatever that means) - That didn't help.
Second GM just responsed with the explanation of the class/proffession/seasonal pvp mounts.
And that's all they can do.
Any suggestion?