Is this normal..waiting for blizz in game ticket response...

[Grof]

tl;dr

my ticket to blizz...

"I just finished m+15 siege of boralus and even have 2 seals for bonus roll, windows for bonus roll did not pop up, so I was not been able to bonus roll for dead-eye trinket. Plz can you help me on any way or somehow assist with that issue, since it will be fair to have at least chance for bonus roll, since trinket did not drop regulary. Thx in advance..."

4 days pass since I wrote in game ticket and still no blizz response...is that ok or it is still too much???

[Zantera]

I don't know if there's really much they can do for you to help with that problem but I do think 4 days is way too long and it's something they should be responding too a lot faster.

[cuafpr]

3 days is often the limit for non-critical tickets, however if they are getting more tickets than normal it could be longer. I've had some take a week or so. Not blizzard related but with another game I had a ticket get answered like 8 or 9 months after.... I assumed they just forgot or something then got an answer and a note about having more tickets than normal like uh.... ok.

[HitPoint]

It's almost as if we're still in a pandemic lockdown ������

[Huzzaa]

tl;dr

my ticket to blizz...

"I just finished m+15 siege of boralus and even have 2 seals for bonus roll, windows for bonus roll did not pop up, so I was not been able to bonus roll for dead-eye trinket. Plz can you help me on any way or somehow assist with that issue, since it will be fair to have at least chance for bonus roll, since trinket did not drop regulary. Thx in advance..."

4 days pass since I wrote in game ticket and still no blizz response...is that ok or it is still too much???

Put on backburner.

#1, issue is of extremely low prio

#2, issue will never be solved the way you want anyway (EDIT: I must specify, this is according to policy.)

#3, so who cares, you may as well wait indefinately as long as you want, or until you cancel the ticket(which you will most likely do, since that little icon on the top left/bottom is a thorn in the eye).


Your solution: Run the dungeon again, and roll your coin there. Happens again? Disable whatever addon may be screwing with your GUI.

[Easyclassictopkeklel]

A lot of Blizzard employees work from home since then, and should be able to faster respond to tickets than OP's had to wait.

thank the lord you got those unique insights into the working life of a blizzard support employee. Of course it is for you to decide which waiting time is acceptable, since you are the field expert. Fantastic comment, 10/10.

[Unholyground]

A lot of Blizzard employees work from home since then, and should be able to faster respond to tickets than OP's had to wait.

Except most people are not super motivated right now and very depressed with high anxiety, just be happy ANY work is getting done lol.

[Tavin]

More like 2 days, cant really count saturday and sunday. And yes, seems totally fine

[Cobaltblue]

Well they fired over 800 people despite a record year last year. Lots of support staff included. Big surprise.

[kaminaris]

Well they fired over 800 people despite a record year last year. Lots of support staff included. Big surprise.

Oh look, fake news repeated while being totally debunked multiple times. Waiting for that guy factsbeforefeelings to respond.

Back to topic, they won't be able to help you on this one anyways.

[TrollHunter3000]

tl;dr

my ticket to blizz...

"I just finished m+15 siege of boralus and even have 2 seals for bonus roll, windows for bonus roll did not pop up, so I was not been able to bonus roll for dead-eye trinket. Plz can you help me on any way or somehow assist with that issue, since it will be fair to have at least chance for bonus roll, since trinket did not drop regulary. Thx in advance..."

4 days pass since I wrote in game ticket and still no blizz response...is that ok or it is still too much???

For something like that it might be normal. There are few different types or "levels" of gamemasters. The lowest are basically just customer service reps who know what can and can't be done and will just give you a generic "we can't/don't help with that" or they pass it on to the next level which there are far fewer of. Kind of like when you try to escalate a situation for IT support. The lowest level problems can be resolved more quickly by lower level support while more complicated issues are escalated and can take days or weeks.

[Strand NE]

I just had a billing issue resolved and it took just over 2 days for them to answer. So 4 days for something like this seems about right.

[mojusk]

@Darchi
do you have any addon that couldve accidently disabled the bonus roll window, or moved it outside the screen?

[lollerlaban]

All you had to do was reloadui.

[FelPlague]

tl;dr

my ticket to blizz...

"I just finished m+15 siege of boralus and even have 2 seals for bonus roll, windows for bonus roll did not pop up, so I was not been able to bonus roll for dead-eye trinket. Plz can you help me on any way or somehow assist with that issue, since it will be fair to have at least chance for bonus roll, since trinket did not drop regulary. Thx in advance..."

4 days pass since I wrote in game ticket and still no blizz response...is that ok or it is still too much???

1. they arnt gunna be able to do anything, its likely you UI messed up and didnt show it.
2. item restore/item stuff is low priority
3. with the pandemic MANY more people are on the service, and they havent really been able to hire new people, so they gotta deal with what they have, atleast they can work from home.
4. yeah it was the weekend, so thats only actually 2 days.
5. you EU or US?

- - - Updated - - -

Well they fired over 800 people despite a record year last year. Lots of support staff included. Big surprise.

800 people? no blizzard fired 137 people.
The other 663 were activision and king.
also no, most of them were stuff to do with the ended Esports stuff.
you know when blizz DID fire 800 people? back in 2011.

[Puri]

Oh boy, if you're already pissed about the waiting time you will be really upset about the reply.

[DemonDays]

Ahh the typical Blizz defenders have already attacked your post.

1. Blizzard has an extremely small amount of customer service staff now. 2-4 days is normal ticket response time. It's pretty pathetic. Billion dollar franchise has one of the worst customer support processes in the business.

2. Your issue will not and can not be rectified. You will get a generic copy + pasted response.

[Nikeyla]

Honestly, my last ticket with an easy answer took them 5 days to answer some copy pasta. My current ticket has 6 days and counting. Blizz puts so low amount of money on this game, its so sad. The most expensive game in history doesnt make enough money to hire more support staff.

[Sinaa]

Honestly, my last ticket with an easy answer took them 5 days to answer some copy pasta. My current ticket has 6 days and counting. Blizz puts so low amount of money on this game, its so sad. The most expensive game in history doesnt make enough money to hire more support staff.

Just out of curiosity, what did you write them about?
They fired most of their support staff, due to Activision greed a while ago.

[Nikeyla]

Just out of curiosity, what did you write them about?
They fired most of their support staff, due to Activision greed a while ago.

Honestly it was a simple yes/no question about legendary acquisition/achiev. I remember there was part of the wow history when you didnt need to equip a legendary to get the achiev. Then it was changed that you have to equip it (for some weird reason) to get the achiev. I couldnt find any updated info more recent than from 2016, so i asked, if I need to equip the item to get the achievement and transmog available. Honestly after a week, I didnt even cared about the answer anymore.