I see this a lot (especially now with the covenant abilities), the demand or entitlement from players that the game needs to be changed because getting in to pugs will be too difficult otherwise.
Not that many years ago the standard reply to such demands was always "find a guild and your problems will go away" but now players expect the game to be catered towards pugging. When this mentality replace the old mentality? It's a MMORPG after all so I would assume that forming long relationships like you do in guilds would be the goal, not fleeting ones (at best) you get from pugs.