Alex Kearns died by suicide in June 2020 after he was led to believe he owed more than $730,000 after making some risky trades, court documents, obtained by PEOPLE, say.
According to the lawsuit, Alex was sent an email demanding immediate action asking for a minimum deposit payment of more than $170,000, and when the college student attempted to reach customer service, he was unsuccessful.
"I was incorrectly assigned more money than I should have, my bought puts should have covered the puts I sold. Could someone please look into this?" the college student wrote in one of several emails to Robinhood seeking help. According to the suit, all he received was an automated email saying the support team would get back to him "as soon as possible, but that our response time to you may be delayed."
Tragically, the day after Alex took his own life, Robinhood finally returned his email — and it turned out that he didn't own any money at all.
"Great news!" the email — another automated message — said, according to CBS News. "We're reaching out to confirm that you've met your margin call and we've lifted your trade restrictions. If you have any questions about your margin call, please feel free to reach out. We're happy to help!"