Ok, I just read a topic suggested on the homepage where a player is criticizing Blizzard for the insanely long waits for an in-game ticket response and after being answered that the poor GMs work 7 days a week the blue poster says: Locking this thread because OP didnt reply. IN 2 HOURS of ORIGINAL POSTING!
Ok, seriously what is your problem Blizzard? Individual customers not really important now that you have more than 10 millions of them paying their subs every month? It IS TRUE that the wait times and more than 12 hours long, I have experienced this on more than one occasion (yes, you can check that out in your logs) after which I simply abandon the ticket because it is not really the point being answered after such a long time. We really dont care how long people work in your company, do we? But on the other hand, we do pay a full monthly fee to play this game, altho often we do not have access to your game for a full month period. But hey, all you will do is say "We are sorry for any inconvenience blablabla"... I wish we could say "Sorry, I will not be paying for the next 2 months. Sorry if this caused any trouble in your company".
So how about you develop some more respect for your customers because we pay for your living (unless I am mistaken???)