Originally Posted by
Soulwind
She's great, as long as there aren't any other support heroes.
Unlike Zenyatta, Symmetra and Lucio, Mercy does no damage (she has a pea-shooter but you shouldn't use it). If someone else is already playing a support, you shouldn't be Mercy or else your group will lack damage.
You don't want to be a constant in this game your teammates have to work around. You are supposed to help them, not become as much of an obstacle as the enemy composition or the map. Be adaptable and helpful and you will not only win more, but also get more chances to play your favourite hero.