Below is a transcript of my latest video.
TL;DR -
Video link.
TL;DW:
Some players do massive undercuts on consumable items like glyphs, and make their money of getting their auctions bought out to initiate a price reset. I bitch about it (somewhat succinctly) for five minutes.
You may or may not know this by now, but I sell glyphs on the auction house.
I don’t sell nearly as many these days, but hopefully throughout Legion I’ll enjoy the same prosperity I have been in the previous five years I’ve been in this market.
The fast moving consumables market is a metagame that isn’t for everyone, but it draws some basic similarities to WoW’s main game and other MMOs. There’s what I’d call the pve market, where you’d have the usual customers that come around and make a few purchases, sometimes many purchases. Then there’s the non-combat pvp initiated between other sellers, and I’m not talking about simple undercutting to make your listing to be the most attractive sell, but deals and negotiations. And in the case I’m bringing up today, some of the outright nasty but albeit clever and perfectly legal tactics some players use to profit.
There’s only one rule in the Auction House, and that’s to make profit. And the first lesson to learn in order to conquer your market is to know that you can’t conquer your market, at least, not without burning it to the ground. In a healthy market, prices are controlled by supply and demand principles and not a single person, which allows many sellers to profit fairly, and buyers to not think that we sellers are a jackass oligarchy. I set my maximum price of glyphs at 500g, which is pretty much ridiculous but I’ve got to set it to something, so I’ll shoot for the moon. There have been a lot of bad vendors I’ve competed against and I’m not going to go into all the types I’ve encountered, but I’ll just focus on one today. I call this one the Joker, who mostly wants to watch the world burn.
As an example, I sell glyphs at 500g, but there’s the Joker with five separate auctions at very different prices, all with a 48 hour duration. It'll cost a few hundred gold for me to reset this auction.
The Joker’s intention, like all of us vendors, is to make some profit. But the Joker doesn’t have time to check and repost like the no-life Auction House whores he’d have to compete with. He goes around this. Here’s how it works.
He’ll create enough inventory to cast a net wide enough to cover the market, and with only 40 or so types of glyphs out at the moment, that’s not hard to do. Then he’ll post them all with these parameters set, then just kick back and relax.
One of two things will happen from here. One is simply, nothing. As you can see, most of the vendors could care less and will blindly undercut till their face turns blue or margins turn red. Joker ain’t making a dime off of this. The other possibility will come from who I’ll call an “enabler”, who is the actual target market of the Joker, and is in fact the center of his business plan altogether.
The enabler is a fellow vendor who’s very knowledgeable about the market and is aware of the fastest moving items, or glyphs in this case. Not one to settle for low profits, the enabler will buy out cheap auctions, including some of the Joker’s auctions, and repost them at a higher price, somewhere below the 500g I set. It’s smart move on the enabler’s part, but that’s what allows the Joker to sell anything at all.
So the enabler profits by being observant and proactive to maximize gains. The Joker profits by forcing frustrated vendors to buy out his auctions, and has the advantage of not having to actively post. In fact if the Joker posted too frequently, the enabler would probably be less likely to buy him out. No one really loses here, especially regular buyers who get to enjoy low prices. The thing is though, these prices aren’t what I’d call natural. If left alone, these prices can be higher. In fact other forces in the market will no doubt be affected, but I’ll limit my ranting to just the selling of glyphs.
So what do I, what does a Soulmachine do to profit? Play the long game. Jokers post slowly because they have to. In this case I’m trying to contact vendors that might be enabling the Joker’s behavior and if they stop, the Joker’s profits dry up. These types of players typically last few weeks, maybe a month or so, before they get tired of their minimal efforts yielding no result. Then they go away. Maybe for a while, maybe for good. Then prices slowly recover for the entire market, not just a select few items.
In an ideal and competitive market, I’ll post somewhat light; a single auction at a time with a 12 hour duration. I’m totally cool with letting the next vendor nab a sale. It makes them happy. Happy vendors make a happy market. When it’s clear that a single person is undercutting within moments of posting, vendors get frustrated and angry. Angry vendors become Jokers, or some other type of toxic vendor. I’ve learned that being cooperative and open to negotiation to other vendors pays off more than being the most frequent poster.
There’s one bit of feedback that I have for Blizzard about the Auction House, well maybe more like a question, but what if Blizzard got rid of the 48 hour option? Or just locked post durations to 24, even 12 hours? I only have experience backing up my opinion, but the 48 hour duration may be good for slow, low quantity markets like gear, mounts and pets. But faster, high quantity markets like glyphs, potions and enchants are vulnerable to ridiculous undercuts that are tantamount to, again my opinion, trolling, or damaging what I’ll call the “spirit of commerce.” Getting rid of 48 hour auctions won’t “solve” anything, but I think it’ll do a small part in mitigating this sort of behavior.
That suggestion is pretty controversial since very little about the Auction House has changed since launch, apart from how it’s accessed. But I’d like to hear some thoughts on if this old system needs to be looked at, or is even this too much? Laissez faire; the market will repair itself. Maybe.