United overbooked a flight so they dragged a passenger off the plane

[Allybeboba]

Because United (and the other airlines, but United is the worst of them) doesn't give a shit about their customers so long as they can rake in profits. They're a scumbag airline, and though this is the worst of their bad customer service, they're notorious for bad customer service. This sort of shit is common with them (maybe not the violence, but mistreating customers.)

If you want good customer service, try JetBlue or Southwest. But stay the fuck away from UA.

Southwest bumps more people due to overbooking though.

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Sit down, shut up, eat your chips and watch your TV and don't think.

Obey the hypnotoad! BRWAAAAAA!!

[xenogear3]

I bet lots of people here never flied or flied only once.

$1350 is for refuse you to board.
Should be more if you have already boarded.

[Allybeboba]

I mean I asked :P

Hmm if there stock is down..... may have to snag some up

Long term it may be a good idea.

[minteK917]

Southwest bumps more people due to overbooking though.

The problem is not overbooking, they all do this. The difference is plain costumer services. Like i said as well UA is notorious for being shit. In Canada people fucking trade UA tickets like its cancer. Air Canada, Delta, Porter, West Jet, Southwest, all way better. When Air Canada bumps you, you won the lottery.

[Flarelaine]

That's the face of someone who stupidly comitted a felony by resisting air marshalls and also the face of a convicted felon (convicted for multiple counts of drug trafficking and one count of selling prescription drugs for sexual favors). Source:

http://www.state.ky.us/agencies/kbml...ders/22439.pdf

So reign in your sympathy for this guy

They were not air marshals. They were not regular police, even. They were "city aviation security officers", employees of the airport and the city of Chicago. Civilians, ultimately. Get your facts straight before deciding to hold a lecture.

But of course, is beside the point. The point is that even police should not be allowed to beat people up.

[Kantalope]

What does that have to do with United physically assaulting him? And by air marshals, now? My my, this story just keeps getting better and better. Next he'll have been escorted off by CIA agents working deep cover.

United didn't assault him, thanks media for botching this.

United needed seats, offered compensation, offered more compensation, said we're gonna pick you at random. Guy picked didn't want to go (trespassing at this point), United employees called security. Security says "if you do not remove yourself, we are going to have to forcibly remove you". Guy decides to be forcibly removed, and in the struggle hits his face on an armrest. At this point, makes his body limp to make it more difficult to remove him. This is where you see him being carried out of the plane with blood on his face. He was never assaulted, and United never touched him.

[SupBrah]

I mean I asked :P

Hmm if there stock is down..... may have to snag some up

I'm going to hold out and watch how much further this wave goes before I start buying. Something like a CEO resignation could make prices plummet even more

[Kantalope]

They were not air marshals. They were not regular police, even. They were "city aviation security officers", employees of the airport and the city of Chicago. Civilians, ultimately. Get your facts straight before deciding to hold a lecture.

But of course, is beside the point. The point is that even police should not be allowed to beat people up.

Forcibly removing someone after saying "if you do not remove yourself, we will have to forcibly remove you" is assault?

[skitzin]

I bet lots of people here never flied or flied only once.

$1350 is for refuse you to board.
Should be more if you have already boarded.

Well, United Airlines have a contract of carriage as part of the stuff you agree to when they sell you the ticket. Specifically, Rule 21 actually limits them on the grounds they can use to remove a person from a plane once they have boarded and are seated. Oddly enough this case is against their own rule book.

Additionally, the law clearly states you may seek greater compensation via the courts if you want.

[Allybeboba]

I bet lots of people here never flied or flied only once.

$1350 is for refuse you to board.
Should be more if you have already boarded.

Probably never even been to the airport. Yet, they are "experts".

[Krigaren]

United didn't assault him. He resisted the police.

So he pulled himself out of his seat, spontaneously started bleeding from the mouth, and then used some form of self-induced levitation to drag himself down the length of the aircraft.

Or, he was assaulted by United security. I'mma go with what actually happened, thanks.

You're also losing sight of the fact that he wasn't chosen for removal for any reason other than it being random. He committed no crime, he broke no rules, he was not a threat to their aircraft or to the passengers. His removal was unwarranted, and physically assaulting him to remove him doubly so. That's not how you handle paying customers when you're asking them to do YOU a favor.

[petej0]

Most give way more then law would required already. Thats why the issue of overbooking is barely brougjht up. Like i said for example Air Canada often gives easily $1500 of vacation stuff even for bumping you voluntarily. The law only mention Cash offer anyway. Most services are smart enough to give you money + something super valuable. Like additional tickets, expansive hotel stay. It doesent cost them that much more, but for the consumer its a shitload of value.

While it is rare people are involuntarily bumped. The issue of overbooking never come up because nobody has acted like a two year old and had to be pulled off a plane. If the Airlines are offering $1500 then ticket prices to the destinations are in the $800 range. There is no way an airline could offer $1500, plus expensive hotel stays and meal voucher for a $200 ticketed flight. It isnt economically feasible for an airline, not when they are bumping 40k, 50k, 60k passengers a year.

Do we know that there was an emergency in this instance? No, we don't.

Exactly, but lets also not pretend that the airline could have just put them on a different flight 3 hours later because if they didnt need to be there for another 3 hours this would not have happened.

Should airlines plan ahead for the possibility that they'll need open seats for air crews needing to be relocated? Yes, they should. With the minimal amount of inconvenience (or none at all) to the people who pay to keep their operation running.

And paying customers 2x, 3x their ticket cost for a later flight is a minimal inconvenience that customers have been accepting for decades now. Especially since they ask for volunteers first and the chance of involuntarily getting bumped is very very very low.

Haaaahahahahahahaha, UA is down $675 million dollars for this fun little incident.
They literally could have built this gentlemen his own plane and flown him to his destination for much less than that.


http://www.marketwatch.com/story/uni...cap-2017-04-11

They will be fine, the next Trump tweet about Democrats will remove this from the headlines and people will forget.

[Wyrt]

United didn't assault him, thanks media for botching this.

United needed seats, offered compensation, offered more compensation, said we're gonna pick you at random. Guy picked didn't want to go (trespassing at this point), United employees called police. Police say "if you do not remove yourself, we are going to have to forcibly remove you". Guy decides to be forcibly removed, and in the struggle hits his face on an armrest. At this point, makes his body limp to make it more difficult to remove him. This is where you see him being carried out of the plane with blood on his face. He was never assaulted, and United never touched him.

How the fuck was he trespassing when he paid to be there and was allowed to board by United staff?

[minteK917]

United didn't assault him, thanks media for botching this.

United needed seats, offered compensation, offered more compensation, said we're gonna pick you at random. Guy picked didn't want to go (trespassing at this point), United employees called police. Police say "if you do not remove yourself, we are going to have to forcibly remove you". Guy decides to be forcibly removed, and in the struggle hits his face on an armrest. At this point, makes his body limp to make it more difficult to remove him. This is where you see him being carried out of the plane with blood on his face. He was never assaulted, and United never touched him.

They did not call police, this is fake news. They were security officiers. One is currently fired (the guy dragging him). There was never any polices.

[Wyrt]

While it is rare people are involuntarily bumped. The issue of overbooking never come up because nobody has acted like a two year old and had to be pulled off a plane. If the Airlines are offering $1500 then ticket prices to the destinations are in the $800 range. There is no way an airline could offer $1500, plus expensive hotel stays and meal voucher for a $200 ticketed flight. It isnt economically feasible for an airline, not when they are bumping 40k, 50k, 60k passengers a year.

I don't see the problem. Overbooking should be punished.

[Kantalope]

So he pulled himself out of his seat, spontaneously started bleeding from the mouth, and then used some form of self-induced levitation to drag himself down the length of the aircraft.

Or, he was assaulted by United security. I'mma go with what actually happened, thanks.

You're also losing sight of the fact that he wasn't chosen for removal for any reason other than it being random. He committed no crime, he broke no rules, he was not a threat to their aircraft or to the passengers. His removal was unwarranted, and physically assaulting him to remove him doubly so. That's not how you handle paying customers when you're asking them to do YOU a favor.

After he was told he had to leave, he was breaking rules. Laws in fact, he was trespassing. And again, United doesn't own the airport security. United never touched him, and your grasp of the situation is poor.

[Krigaren]

United didn't assault him, thanks media for botching this.

I know the story of what happened, but thanks for trying to educate me.

The "media" didn't botch anything. There's a video. You can watch it. He was assaulted, thanks.

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Forcibly removing someone after saying "if you do not remove yourself, we will have to forcibly remove you" is assault?

Yes, because they didn't have to forcibly remove him. Don't act as though there were no other options available to the airline, when in fact there were several.

[Kantalope]

How the fuck was he trespassing when he paid to be there and was allowed to board by United staff?

Because his ticket was revoked when he was selected and told to leave.

[Adam Jensen]

While it is rare people are involuntarily bumped. The issue of overbooking never come up because nobody has acted like a two year old and had to be pulled off a plane. If the Airlines are offering $1500 then ticket prices to the destinations are in the $800 range. There is no way an airline could offer $1500, plus expensive hotel stays and meal voucher for a $200 ticketed flight. It isnt economically feasible for an airline, not when they are bumping 40k, 50k, 60k passengers a year.

Demanding the service you paid for is "acting like a two year old?" You're telling me, if you spent hundreds of dollars on a plane ticket, boarded, and then were told you had to be removed, you wouldn't be upset?

And technically, this isn't even an overbooking incident. United just decided their employees were more important than their customers.

[Kantalope]

I know the story of what happened, but thanks for trying to educate me.

The "media" didn't botch anything. There's a video. You can watch it. He was assaulted, thanks.

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Yes, because they didn't have to forcibly remove him. Don't act as though there were no other options available to the airline, when in fact there were several.

Sure. How would you remove a childish passenger who refuses to move? You want to sit there for 3 hours and talk to him?