Originally Posted by
absynthe7
That's not how freedom of speech works. At all. He can't be arrested by a government body for being a douche nozzle, but he can be penalized by private parties in any way that they want (that is, if he goes to someone's house and calls them a [expletive], they can throw him out of their house). Blizzard can do anything they want to anyone for anything they say in-game. If Blizzard banned the word 'cabbage', they could ban anyone for saying it, or anything else. They're not the government, so freedom of speech does not apply. In any way, shape, or form.
Which then brings us to what Blizzard can and/or should do. This is clearly harassment, which is clearly against the ToS. File another ticket and watch him get banned.