I still have contact details of the UK Marketing Manager for steelseries from my days writing magazine hardware/peripheral newsletters, can PM it to you if you think it would be any use. Not for abuse sakes, but to make him aware of your complaints perhaps? I would also be quite peeved in your place. I had trouble with the Ikari when it was first released (Optical rather than laser) and was furnished with an honest apology and a free upgrade.