are security questions case sensitive?

[vazar_da_priest]

keep getting the my security question wrong. wondering if it is case sensitive

[Sayrah]

Nope, it isn't. I got my account locked the other day actually because I entered it wrong too many times. After calling customer support, I found out I had added an extra letter to my security answer, hence why it wouldn't work, ie. typo.

[Krowz]

Actually when I went through account recovery in January, it turns out it was case sensitive. I tried my answer and it never worked. I tried it over and over and thought what the hell did I put? Then I tried it again with a capital letter and voila (sp?)

[vazar_da_priest]

Nope, it isn't. I got my account locked the other day actually because I entered it wrong too many times. After calling customer support, I found out I had added an extra letter to my security answer, hence why it wouldn't work, ie. typo.

i just got automated responses with customer support

[Marksman79]

Actually when I went through account recovery in January, it turns out it was case sensitive. I tried my answer and it never worked. I tried it over and over and thought what the hell did I put? Then I tried it again with a capital letter and voila (sp?)

Much has changed since January, and as of right now, they are NOT case sensitive. As far as the client and website are concerned, your favorite sport, "Cow Tipping", is exactly the same as your other favorite sport, "cow tipping".

Just for clarification, your password is indeed case sensitive.

[Sayrah]

i just got automated responses with customer support

You are calling right? Well yeah, they're a bit annoying that it takes a whole lot of choices to actually be connected to a live person. But eventually there was an option to speak to one in the 'Account Security' choice.